VinFast Partners with Global Assure to Elevate Customer Service in India

Strategic Partnership to Support Infrastructure for Upcoming EV Launch

In a major step toward building a strong customer support ecosystem in India, Vietnamese EV manufacturer VinFast has announced a strategic partnership with Global Assure, a leading vehicle assistance and service provider. Through this collaboration, VinFast aims to deliver seamless, round-the-clock customer care services as it gears up to launch its premium electric SUVs, the VF 6 and VF 7, in the Indian market.

24/7 Support and Nationwide Accessibility

As part of the agreement, Global Assure will handle the complete delivery of essential aftersales services, including:

• Dedicated 24/7 Call Centres: Staffed by trained professionals to provide real-time assistance for customer queries and concerns at any hour.
• Nationwide Roadside Assistance (RSA): Reliable and fast emergency support to ensure VinFast owners are never stranded, regardless of location.
• Mobile Charging Solutions: On-demand EV charging facilities designed to bring power to customers, wherever they are.
• On-Demand Mobile Service Operations: A fleet of fully equipped emergency service vans to deliver basic on-site repairs and maintenance in the event of unexpected breakdowns.

These services will be accessible to VinFast customers across the country via a toll-free helpline: 1800-571-8888 and a dedicated email address: vfcareindia@vinfastauto.in.

VinFast’s Commitment to Customer-Centric Mobility

Speaking on the partnership, Mr Pham Sanh Chau, CEO, Asia, VinFast, said:

“As VinFast prepares to introduce our premium electric SUVs, the VF 6 and VF 7, to the Indian market, this collaboration underscores our commitment to delivering prompt, dependable, and customer-focused support nationwide. Global Assure’s robust infrastructure and nationwide footprint perfectly complement our promise of quality, convenience, and care. Together, we aim to create a holistic electric mobility ecosystem in India, one that ensures peace of mind extends far beyond the driving experience.”

Global Assure’s Expertise to Improve Service Delivery

Sharing similar sentiments, Manish Vij, Co-founder & CEO, Global Assure, added:

“We are proud to become VinFast’s trusted partner for customer support in India. With our deep understanding of Indian consumer expectations and strong operational presence across the country, we are confident in our ability to offer swift response times and superior service. This collaboration will help ensure that every VinFast journey is smoother, safer, and more reassuring.”

A Step Toward a Smarter EV Ecosystem in India

This extensive service strategy is a key element in VinFast’s broader vision of establishing a reliable and customer-first electric vehicle ecosystem in India. As the company prepares for its much-anticipated product debut, this proactive focus on after-sales care demonstrates VinFast’s long-term commitment to the Indian market, not just in delivering electric vehicles but in building lasting relationships with its customers.

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