Renault Comes In Aid Of Customers Affected By Cyclone Michaung

Highlights of Renault India's Support Initiatives:

Renault's Support Post-Cyclone Michaung

1. Proactive Alerts: SMS and app notifications to guide customers on vehicle safeguarding.
2. Roadside Aid: Free assistance, towing cost reimbursement, and a fleet of 15 trucks expedite recovery.
3. Enhanced Service: Reinforced 24x7 helpline, extended workshop hours, and streamlined repairs with insurers.

In the aftermath of Cyclone 'Michaung', Renault India has demonstrated its commitment to welfare of the customer by making a collaborative effort with other Original Equipment Manufacturers (OEMs). The company has also swiftly implemented a series of initiatives to assist and support its customers in the flood-affected regions of Tamil Nadu.

Proactive Measures for Vehicle Safety

Renault India took a proactive approach for ensuring the safety of its customers and their vehicles by initiating the SMS alerts and app notifications. These messages will provide crucial information and guidance on the precautionary measures to safeguard their cars against potential damage in face of the natural disaster.

Free Roadside Assistance and Towing Support

To further assist the customers, Renault is offering free-of-cost roadside assistance, enabling them to transport their vehicles to the nearest dealerships. In a show of agreement, the company has also pledged to reimburse the cost of towing incurred by customers who independently arranged for the transportation of their vehicle. Renault has also deployed an additional fleet of 15 towing trucks to aid the recovery of the flood-affected vehicles throughout Tamil Nadu.

Strengthened 24x7 Helpline Team

Recognizing the urgency of the situation, Renault has reinforced its 24x7 helpline team with additional resources. This measure ensures that customers may receive prompt and efficient assistance, handling the surge of request calls effectively.

Extended Working Hours and Collaboration for Faster Recovery

Renault has taken multiple steps to accelerate the recovery process, including extending the working hours of authorized workshops, maintaining parts inventory for swift repairs, and collaborating with insurance companies for faster settlement claims.

Commitment to 24/7 Customer Support

Mr. Sudhir Malhotra, Vice President Sales Marketing at Renault India Private Limited (RIPL), emphasized the unwavering commitment of Renault, stating that "During these hard times, Renault India, in solidarity with other OEMs will provide robust support to our customers that are affected by the Chennai floods. Our all-encompassing initiatives, spanning proactive communication and hands-on assistance, underscore our commitment to offering 24/7 aid to our customers in Tamil Nadu."

Verdict: Renault India remains vigilant, continuously monitoring the situation, and adjusting efforts to address the changing needs of the community and its customers, standing united in these challenging times. The comprehensive support provided ensures a lack of delay and efficiency in the process for the affected customers.